Refund policy

Return and Refund Policy

At Flower Train, we take great care to ensure your flowers arrive fresh and beautifully presented.

Fresh Flower Quality

As flowers are fresh and perishable products, we are unable to accept returns for change of mind.

If your flowers arrive damaged or do not meet our quality standards, please contact us within 48 hours of delivery. Please include your order number and clear photos of the flowers so we can assess the issue.

Where appropriate, we may offer a replacement, store credit or refund.

Flower Substitutions

Flowers are seasonal products and availability may vary. If a particular flower or colour is unavailable, we may substitute it with flowers of a similar style and value while maintaining the overall look and value of your arrangement.

Delivery Issues

If there is an issue with your delivery, please contact us as soon as possible and provide your order number and delivery details.

For refund, quality or delivery enquiries, please contact:

Flower Train

Email: online@flowertrain.live

Flower Train Group Holdings Pty Ltd

This policy does not exclude or limit any rights you may have under the Australian Consumer Law.